Privacy Policy

Tipit Technologies Ltd (“Tipit”, “we”, “us” or “our”) is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect and use personal information when you visit our website, contact us or use our cashless tipping services.

1. Who we are

Tipit Technologies Ltd is a company registered in England and Wales under company number 17014129.

Our registered office is:

301a Sunderland Road
South Shields
United Kingdom
NE34 6RB

2. Information we collect

Depending on how you use our website and services, we may collect:

• your name and contact details;

• business or employment information;

• account and login information;

• tip and transaction details;

• payment status and limited payment information;

• device, browser and IP address information;

• website usage and cookie information; and

• information you provide when contacting us.

Payment details may be collected directly by our third-party payment provider. We do not ordinarily store complete card details.

3. How we use your information

We may use your information to:

• provide and manage our website and services;

• process and record tip payments;

• administer business and venue accounts;

• provide reports, support and customer service;

• verify users and prevent fraud;

• maintain the security of our systems;

• improve our website and services;

• comply with legal and regulatory obligations; and

• send marketing communications where permitted.
  

4. Our lawful bases

We process personal information where it is necessary:

• to perform a contract with you;

• for our legitimate business interests;

• to comply with a legal obligation; or

• where you have provided your consent.

You may withdraw your consent at any time where we rely on consent.

5. Sharing your information

We may share personal information with:

• participating businesses and venues;

• payment processors and banking providers;

• website hosting, software and support providers;

• fraud-prevention and identity-verification providers;

• professional advisers; and

• regulators, courts or law-enforcement authorities where required.

We do not sell your personal information.

6. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, tax and regulatory requirements.

Transaction, contract and financial records may be retained for up to six years where required.

7. Cookies

Our website may use cookies and similar technologies to operate correctly, maintain security, understand website usage and improve performance.

Where required, we will ask for your consent before using non-essential cookies.

8. International transfers

Some service providers may process personal information outside the United Kingdom.

Where this happens, we will use appropriate safeguards to protect your information in accordance with UK data protection law.

9. Your rights

Under UK data protection law, you may have the right to:

• access your personal information;

• correct inaccurate information;

• request deletion of your information;

• restrict or object to processing;

• withdraw consent;

• request transfer of certain information; and

• object to direct marketing.
  

10. Security

We use appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.

However, no internet-based service can be guaranteed to be completely secure.

11. Complaints

Please contact us first if you have concerns about how we use your information.

You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or by calling 0303 123 1113.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

13. Contact us

For privacy-related questions, contact:

Tipit Technologies Ltd
301a Sunderland Road
South Shields
United Kingdom
NE34 6RB